Find quick answers about downloads, the free version, PAYG credits, monthly subscriptions, AI meal analysis, reminders, exports, account help, and everyday app use. If you still need help, you can contact [email protected] directly.
Quick answers to the questions people most often ask before downloading or while using DiabetesConnect, including AI meal analysis, plans, reminders, and account help.
DiabetesConnect is an all-in-one app designed to help you manage your diabetes more easily. You can: • Track blood sugar, HbA1c, blood pressure, weight, BMI, cholesterol, kidney function, medications, diagnoses, and important checks • Monitor activity, active energy, calorie balance, personalised goals, and daily health summaries • Analyse meals using AI from text or photos to estimate calories, nutrition, and macros • Review graphs, summaries, reminders, Pulse community updates, and report-style exports in one place All your health data is stored securely in one place, helping you understand your progress and make better day-to-day decisions.
The AI Meal Analyzer helps you quickly estimate the calories and nutrition in your meals. You can use it in three simple ways: • Type your meal Enter what you ate (e.g. “chicken, rice, salad”) and tap Analyze • Take or upload a photo Use your camera or gallery, then tap Analyze Photo • Enter manually If you already know the values, log them directly Once analysed, your meal is saved so you can track daily intake, macros, daily nutrition totals, portion adjustments, and meal history. ⚠️ The results are estimates and may not always be exact. Use them as a helpful guide.
Your calorie goal is calculated using your profile (age, sex, height, weight, and activity level) to estimate your daily energy needs (TDEE). To keep it accurate: • Update your weight regularly • Set your activity level correctly You can also adjust your goal (lose, maintain, gain) or set it manually.
Yes. You can switch to Manual mode to enter your own calorie target. You can also optionally set: • Protein • Carbs • Fat This is useful if you are following a specific diet plan or have targets given by your doctor or nutritionist.
The colours help you quickly understand your results: 🟢 Green — Within target (good control) 🟡 Yellow — Above target (needs attention) 🔴 Red — High or abnormal (consider medical advice) These colours make it easier to spot areas that may need improvement at a glance.
You can choose between free use, credits, or subscriptions: Free version Start here if you want core tracking features without committing to a plan. AI Meal Analyzer requires credits. PAYG (Pay As You Go) Best if you want occasional AI use • One-time purchase of credits • Credits do not expire • Includes ads Monthly subscription Best if you use AI features regularly • Credits renew every month • No ads • Cancel anytime No Ads only • Removes ads across the app • Does not include credits Subscription restore support is also available if you need to recover an existing purchase.
You can delete your account directly from the app: • Go to Menu • Tap Delete Account • Confirm your choice ⚠️ This action is permanent and will remove all your data.
You can set up to 4 daily reminder times and link your medications to each time slot. * Choose a time (e.g. morning, afternoon, evening) * Add the medications for that slot * Turn the reminder on You’ll then get reminders to help you take your medications on time. The app also supports push notifications and timezone-aware reminders so they stay more practical if your routine changes.
DiabetesConnect includes a generous free version, plus flexible options depending on how you want to use the app: * Free version for core tracking * PAYG AI credits for occasional AI use * Monthly subscriptions for regular AI use * Ads-free subscriptions * Subscription restore support This gives you more choice instead of forcing one rigid plan.
Yes. DiabetesConnect supports PDF health reports, date-range reports, printable summaries, and health summary exports so your records are easier to review, print, and share when needed.
Your average blood pressure shows the overall trend of your readings over time (e.g. 7 days). It helps you: * See your usual levels, not just one reading * Track improvement or worsening * Compare with your target range This gives a more reliable picture than a single measurement.
If your question is not covered here, email [email protected] and include a short summary of the issue, your device, and any helpful screenshots so we can point you in the right direction faster.
