If you need help with the app, account access, downloads, plans, reminders, or general questions, the best way to reach us is by email.
Email us at [email protected]
Support
DiabetesConnect support is handled by email so you have a direct and clear way to get help with downloads, account access, app questions, or account deletion.
Best first step
Email [email protected] with your device type and a short description of the issue.
Helpful related pages
You can also use the Support and Delete Account pages for quick answers and step-by-step guidance.
For app support, downloads, account help, or general enquiries, email us with a short description of the issue and the device you are using.
Support Email
[email protected]
What to include
Your device, issue summary, and screenshots if helpful
Use the button below to open your email app. We recommend including your device type, app version if available, and a short explanation of the issue.
Email DiabetesConnect supportCommon reasons people contact us